Book Journey Now

Taxi - Minibus & Coach hire for Private and Contract customers

Please read this privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

We (AU Travel) are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

Our website ( uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

1. When do we collect information?

We (AU Travel) collect information from you when you create a profile, make a booking, fill out a contact form or enter information on our site.

2. Information we collect

We (AU Travel) may collect, store and use the following kinds of personal information:

 (a) Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation.

 (b) Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services.

 (c) Information that you provide to us for the purpose of registering with us.

 (d) Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters.

 (e) Any other information that you choose to send to us.

3. Cookies

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use both "session" cookies and "persistent" cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website. We will use the persistent cookies to: enable our website to recognise you when you visit.

Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at:

Our advertisers/payment services providers may also send you cookies.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites.

4. The use of your personal information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

 (a) administer the website;

 (b) Improve your browsing experience by personalising the website;

 (c) Enable your use of the services available on the website;

 (d) Send to you goods purchased via the website, and supply to you services purchased via the website;

 (e) Send statements and invoices to you, and collect payments from you;

 (f) Send you general (non-marketing) commercial communications;

 (g) Send you email notifications which you have specifically requested;

 (h) deal with enquiries and complaints made by or about you relating to the website.

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

All our website financial transactions are handled through our payment services provider PayPal. You can review their privacy policies at the following site: 

We will share information with these only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.

5. Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose your personal information:

 (a) we are required to do so by law;

 (b) in connection with any legal proceedings or prospective legal proceedings;

 (c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention);

 (d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling; and

 (e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will never provide your information to third parties.

6. International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate (England and Wales) in order to enable us to use the information in accordance with this privacy policy.

In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

7. How we secure your personal information

This is something AU Travel takes extremely seriously, we will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our SSL secured (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted.

Of course, data transmission over the internet is inherently insecure, and unfortunately we cannot 100% guarantee the security of data sent over the internet.

You are solely responsible for keeping your password and user details confidential. We will not ask you for your password other than t log in to our website.

8. Privacy Policy amendments

It's possible that we can update this privacy policy from time-to-time on our website. Please check back to this page occasionally to ensure you are happy with any changes. We will also endevour to notify you of any large changes to our privacy policy by email, where possible.

9. Your legal rights

If you instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:

 (a) the payment of a fee (currently fixed at £10.00); and

 (b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport or drivers license as well as an original copy of a dated utility bill showing your current address).

We may withhold such personal information to the extent as permitted by law.

If you instruct us not to process your personal information for marketing purposes by email at any time, which we will en-devour to honor. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes where available.

10. Third party websites

Our Website ( contains links to other websites. We are not responsible for their privacy policies or practices, they are third party websites, and liable for their own, please read their individual policies if you intend to visit their websites.

11. Updating information

Please let us know if the personal information which we hold about you needs to be amended,updated or removed and you are unable to do so via your profile and we will change this for you.

Contact information

If you have any questions about our treatment of your personal information, or any aspect of this Privacy policy please Email or write to us at:

AU Travel
Unit 1
Clydesmuir Industrial Estate
CF24 2QS

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.



Our Address

AU Travel

Unit 1, Clydesmuir Industrial Estate




Phone Numbers

Cardiff: 02920 003201

London: 020 33559550

Bristol: 01179 113161

Freephone: 0800 090 30 20